Attendance Denied? How to Remove and Delete Attendances to Upload a New Voucher

 

In this document, you will learn how to delete uploaded attendances from the CPSEPortal. If a provider must make a correction to an uploaded attendance entry, the provider would need to use this feature in order to delete the uploaded attendance.  

 

    Please note:  The provider will be unable to upload a new attendance entry until the old entry is deleted from the CPSEPortal

 

 

Option #1: If the voucher has already been submitted to the county and the county has denied certain dates of service, those denied attendance entries will first need to be removed from the voucher.  In this case, please fill out the following form: RequestToHaveAttendanceRemovedFromSubmittedVouchers.xlsx and submit it to support@cpseportal.com with confirmation that the County has denied the attendance.  Attendances will not be removed without confirmation that they have been denied by the County.

           (A) If the county has unsubmitted the voucher for you altogether, you will need to remove the attendance from the voucher before proceeding to step 2.

Option # 2: If the voucher has not yet been submitted to the county - OR - the attendances have been removed from the voucher, you will then complete the following steps in deleting uploaded attendances: